We will supply all the items purchased as advertised. If you, the customer, order an item wrongly e.g. the wrong sized shirt, we will exchange - see exchange conditions below.
All Bespoke items are made to order especially for you. They will not be exchangeable or refundable under any circumstances. However we will certainly endeavour to help with any queries.
We post worldwide.
Your order will be dispatched on a signed for basis and we will email you with tracking details.
UK delivery is FREE OF CHARGE
Europe and Worldwide will be charged.
If an item is ordered from our stock service and did not need to be made especially, we will offer a refund on request if requested within 7 Days of purchase. The request can be made by email or telephone. The conditions relating to this are that the item/s:
HAVE NOT BEEN BESPOKE MADE FOR YOU
IS/ARE RETURNED IN EXACTLY THE SAME BRAND NEW CONDITION
IS/ARE TOTALLY UNWORN
IS/ARE IN ORIGINAL PACKAGING
IS/ARE ABLE TO BE IMMEDIATELY RESOLD
IS/ARE SUBJECT TO A 25% RESTOCKING FEE
You, the customer, are responsible for organising the return of your purchase/s to us and paying the return postage back to us on a Recorded Delivery Basis.
Any unauthorized returns may be subject to a 50% administration and restocking return fee so please contact us first.
Exchanges for wrongly ordered items will cost a postal charge for our dispatch back out to you. In this instance, you are required to contact us for approval and to receive notification of our postal charge. Exchanges are only accepted if the item being returned:
HAS NOT BEEN BESPOKE MADE FOR YOU
IS IN EXACTLY THE SAME BRAND NEW CONDITION
IS TOTALLY UNWORN
IN ORIGINAL PACKAGING
If we have dispatched the wrong item to you we will offer you either a full refund or a replacement. We will send you a return post-paid bag for the return of the item/s or arrange to collect them.
We are a family business and have been trading since 1986. We offer service and quality as our central and underlying business themes. We can be totally trusted and we hope you will overcome any doubts about internet purchasing and use our services. We would be happy to respond to any suggestions or requests outside of our website.
☎ 0044 (0)20 3538 77460044 (0)20 3538 7746
☎ 0044 (0)20 3538 77510044 (0)20 3538 7751
We Deliver Free of Charge to UK MAINLAND.
We Deliver to EUROPE and the REST OF THE WORLD at a nominal charge, based on weight.